PRIVACY POLICY

Restore Homeopathy ("we", "us", "our") is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products, book consultations, access educational resources, subscribe to communications, or otherwise engage with our services.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and, where required, consent to the collection and use of your personal information as described below.

1. PERSONAL INFORMATION WE COLLECT

The types of personal information we may collect include:

Your name, email address, phone number and postal address

Billing and shipping information

Appointment and booking details

Purchase and transaction history

Communications between you and Restore Homeopathy

Health and consultation information that you choose to provide during consultations or intake forms

Website usage information, including IP address, browser type and pages visited

Marketing and communication preferences

Where practical and lawful, you may choose to interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain services.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

- Book a consultation

- Complete an intake form or health questionnaire

- Purchase products through our website

- Subscribe to newsletters or educational content

- Contact us via email, social media or website forms

- Participate in promotions, giveaways or surveys

- Browse our website

We generally collect information directly from you. We may also receive information through third-party providers that support our website, scheduling, payment processing and business operations.

3. HEALTH INFORMATION

As part of providing homeopathic consultations, we may collect health information that you voluntarily provide.

This may include information relating to:

- Current symptoms and health concerns

- Medical history

- Medications and supplements

- Family health history

- Lifestyle information

- Emotional wellbeing and personal circumstances relevant to your consultation

- Health information is considered sensitive information under Australian privacy law and is handled with additional care and confidentiality.

We only collect health information that is reasonably necessary to provide our services.

4. WHY WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION

We collect and use personal information to:

- Provide consultations and homeopathic services

- Process orders and payments

- Fulfil and ship physical products

- Communicate regarding appointments, orders and enquiries

- Maintain client records

- Improve our products and services

- Manage business administration and customer support

- Meet legal, regulatory and professional obligations

- Protect our business from fraud or misuse

- Where you access educational resources, courses or digital products

We may also use your information to provide access and communicate relevant updates.

We only use personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect.

5. PAYMENTS

Payments may be processed through third-party providers including Shopify, Stripe, PayPal, direct deposit or other approved payment methods.

Restore Homeopathy does not store full credit card details.

Payment providers manage payment information in accordance with their own privacy and security policies.

6. COMMUNICATIONS AND MARKETING

We may contact you to:

Confirm appointments

Provide consultation-related information

Respond to enquiries

Deliver products or services

Provide customer support

With your consent, we may also send:

Newsletters

Educational content

Product updates

Promotional offers

Website and business announcements

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not sell or rent personal information to third parties.

7. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

- Improve website functionality

- Understand how visitors use the website

- Monitor website performance

- Improve user experience

- This may include services provided by Squarespace, Shopify, Google Analytics and similar providers

Where required by law, visitors will be given the option to accept or manage cookies.

You may also adjust your browser settings to refuse cookies, although some website functions may not operate correctly.

8. WHO WE SHARE PERSONAL INFORMATION WITH

We may share personal information with trusted service providers where necessary to operate our business, including:

- Website hosting providers

- Ecommerce platforms

- Payment processors

- Shipping and fulfilment providers

- Scheduling software

- Telehealth and communication platforms

- Cloud-based record storage providers

- Professional advisers and regulatory authorities where required by law

We take reasonable steps to ensure third parties handle information appropriately and securely.

9. OVERSEAS DISCLOSURE

Some of our service providers may store or process information outside Australia, including in the United States and other countries.

Where this occurs, we take reasonable steps to ensure personal information is protected in accordance with applicable privacy laws.

10. STORAGE AND SECURITY

We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Client records are stored using secure, password-protected systems with access restricted to authorised personnel only.

While we take reasonable steps to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

- Provide services

- Maintain records

- Meet legal and regulatory obligations

- Resolve disputes

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

12. ACCESS AND CORRECTION

You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

We may need to verify your identity before processing requests.

13. YOUR RIGHTS

Depending on your location, you may have rights to:

- Access your personal information

- Correct inaccurate information

- Request deletion of personal information

- Restrict or object to certain processing activities

- Withdraw consent for marketing communications

We will respond to requests within a reasonable timeframe and in accordance with applicable laws.

14. PRIVACY COMPLAINTS

If you have concerns about how your personal information has been handled, please contact us directly.

We will endeavour to investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or services.

The latest version will always be available on our website.

16. CONTACT US

Restore Homeopathy
Sunshine Coast, Queensland, Australia

Email: [email protected]

For privacy-related enquiries, requests or complaints, please contact us using the details above.